Publications

Journal Papers

C. Dellarocas. Double Marginalization in Performance-based Advertising: Implications and Solutions. Management Science, Vol 58 (6), June 2012, 1178-1195. [Full text of working paper] [INFORMS Podcast on this paper]

Y. Bakos and C. Dellarocas. Cooperation Without Enforcement? A Comparative Analysis of Litigation and Online Reputation as Quality Assurance Mechanisms. Management Science, Vol. 57 (11), November 2011, 1944–1962. [Full text version including full proofs]

C. Dellarocas, G. Gao and R. Narayan. Are consumers more likely to contribute online reviews for hit products or niche products? Journal of Management Information Systems 27 (2), Fall 2010, 127-157. [Full Text of Working Paper]

R. Bapna, C. Dellarocas, S. Rice. Vertically Differentiated Simultaneous Vickrey Auctions: Theory and Experimental Evidence. Management Science 56 (7), July 2010, 1074-1092. [Full text of working paper]

C. Dellarocas. Online Reputation Systems: How to Design One That Does What You Need. Sloan Management Review 51 (3), Spring 2010, 33-38. [Full Text of Working Paper]

T. W. Malone, R. Laubacher and C. Dellarocas. The Collective Intelligence Genome. Sloan Management Review 51 (3), Spring 2010, 21-31. [Full Text of Working Paper]

C. Dellarocas and C. A. Wood. The Sound of Silence in Online Feedback: Estimating Trading Risks in the Presence of Reporting Bias. Management Science 54 (3), March 2008, 460-476. [Full Text of Working Paper]

C. Dellarocas, M. Zhang and N. F. Awad. Exploring the Value of Online Product Reviews in Forecasting Sales: The Case of Motion Pictures. Journal of Interactive Marketing 21 (4), Fall 2007, 23-45. (Recipient of 2008 Journal of Interactive Marketing Best Paper Award.) [Full Text of Working Paper]

C. Dellarocas. Strategic Manipulation of Internet Opinion Forums: Implications for Consumers and Firms. Management Science 52 (10), October 2006, 1577-1593. [Full Text of Working Paper]

C. Dellarocas. How Often Should Reputation Mechanisms Update a Trader’s Reputation Profile? Information Systems Research 17 (3), September 2006, 271-285. [Full Text of Working Paper]

C. Dellarocas and R. Narayan. A Statistical Measure of a Population’s Propensity to Engage in Post-Purchase Online Word-of-Mouth. Statistical Science 21 (2), May 2006, 277-285. [Full Text]

D. Godes, D. Mayzlin, Y. Chen, S. Das, C. Dellarocas, B. Pfeiffer, B. Libai, S. Sen, M. Shi and P.W.J. Verlegh. The Firm’s Management of Social Interactions. Marketing Letters 16 (3), December 2005, 415-428.

C. Dellarocas. Reputation Mechanism Design in Online Trading Environments with Pure Moral Hazard. Information Systems Research 16 (2), June 2005, 209-230. [Full Text of Working Paper]

C. Dellarocas. The Digitization of Word-of-Mouth: Promise and Challenges of Online Reputation Systems. Management Science 49 (10), October 2003, 1407-1424. [Full Text of Working Paper]

M. Klein, J.A. Rodriguez-Aguilar and C. Dellarocas. Using Domain-Independent Exception Handling Services to Enable Robust Open Multi-Agent Systems: The Case of Agent Death. Journal of Autonomous Agents and Multi-Agent Systems 7 (1-2), July/September 2003, 179-189.

M. Klein and C. Dellarocas. A Knowledge-Based Approach to Handling Exceptions in Workflow Systems, Computer Supported Collaborative Work 9, November 2000, 399-412.

C. Dellarocas and M. Klein. A Knowledge-Based Approach for Handling Exceptions in Business Processes. Information Technology and Management, 1 (3), January 2000, 155-169.

T. W. Malone, K. Crowston, J. Lee, B. Pentland, C. Dellarocas, G. Wyner, J. Quimby, C. S. Osborn, A. Bernstein, G. Herman, M. Klein and E. O Donnell. Tools for inventing organizations: Toward a handbook of organizational processes. Management Science, 45 (3) March 1999, 425-443. [Full Text]

A. Colbrook, E. A. Brewer, C. Dellarocas and W. E. Weihl. Algorithms for Search Trees on Message-Passing Architectures. IEEE Transactions on Parallel and Distributed Systems 7 (2), February 1996, 97-108.

A. Bernstein, C. Dellarocas, T. W. Malone and J. Quimby. Software Tools for a Process Handbook IEEE Bulletin of the Technical Committee on Data Engineering, 18 (1), March 1995, 41-48.

A. Colbrook, W. Weihl, E. Brewer, C. Dellarocas, W. Hsieh, A. Joseph, C. Waldspurger and P. Wang. Portable software for multiprocessor systems. Computing and Control Engineering Journal, November 1992, 275-281.

Books

R. Conte and C. Dellarocas (editors). Social Order in Multiagent Systems. Springer, July 2001.

Dellarocas, G. Papakonstantinou, P. Tsanakas. The EMPIX Operating System. Athens, Greece, 1990 (in Greek). Used as textbook in required Operating Systems Design course at National Technical University of Athens, department of Electrical Engineering and Computer Science from 1990-2000.

Dellarocas, I. Kavouras, C. Halkiopoulos. The UNIX Operating System and the C Programming Language. Greek Computer Society Press, Athens, Greece, 1986 (in Greek).

Conference and Workshop Papers

C. Dellarocas. Double Marginalization in Performance-based Advertising. Sixth Ad Auctions Workshop. Harvard University, June 2010.

C. Dellarocas. The Impact of Performance Based Advertising on the Prices of Advertised Goods. Workshop on Information Systems and Economics (WISE), Phoenix, Arizona, December 2009.

I. Benbasat, C. Dellarocas, R. Krishnan and P. Pavlou. Mitigating Product Uncertainty In Online Markets: IT and Business Solutions and Research Implications. 29th International Conference on Information Systems (ICIS), December 2008, Paris, France. (24% acceptance ratio)

R. Bapna, C. Dellarocas and S. Rice. Simultaneous Auctions of Identical Goods by Sellers of Different Reputations: Evidence from the Laboratory. Workshop on Information Systems and Economics (WISE), Paris, France, December 2008.

C. Dellarocas and S. Viswanathan. The Holy Grail of Advertising? Allocative Efficiency and Revenue Implications of Pay-per-Performance Advertising. Fourth Ad Auctions Workshop. Chicago, I, July 2008.

C. Dellarocas and M. Zhang. The Lord of the Ratings: Is a Movie’s Fate Influenced by Professional and Amateur Reviews? 27th International Conference on Information Systems (ICIS), December 2006, Milwaukee, Wisconsin. (15% acceptance ratio)

C. Dellarocas and R. Narayan. What motivates people to review a product online? A study of the product-specific antecedents of online movie ratings. Workshop on Information Systems and Economics (WISE), Evanston, IL, December 2006. (30% acceptance ratio)

C. Dellarocas and C. A. Wood. The Sound of Silence in Online Feedback: Estimating Trading Risks in the Presence of Reporting Bias. Workshop on Information Systems and Economics (WISE), Irvine, CA, December 2005. (30% acceptance ratio)

C. Dellarocas, N. Awad and M. Zhang. Exploring the Value of Online Reviews to Organizations: Implications for Revenue Forecasting and Planning Proceedings of the 25nd International Conference on Information Systems (ICIS), December 2004, Washington, DC. (15% acceptance ratio)

M. Zhang, C. Dellarocas and N. Awad. The Impact of Online Movie Reviews on Box Office Performance. Workshop on Information Systems and Economics (WISE), College Park, MD, December 2004. (32% acceptance ratio)

C. Dellarocas, M. Fang and C. A. Wood. Reciprocity, Free Riding and Participation in Online Reputation Systems Workshop on Information Systems and Economics (WISE), Seattle, WA, December 2003. (28% acceptance ratio)

C. Dellarocas. Efficiency through Feedback-contingent Fees and Rewards in Auction Marketplaces with Adverse Selection and Moral Hazard. Proceedings of the 4 ACM Conference on Electronic Commerce, June 9-12, 2003, San Diego, CA, USA. (19% acceptance ratio)

Y. Bakos and C. Dellarocas. Cooperation without Enforcement? A Comparative Analysis of Litigation and Online Reputation as Quality Assurance Mechanisms. Proceedings of the 23rd International Conference on Information Systems (ICIS), December 2002, Barcelona, Spain. (19% acceptance ratio)

M. Klein, C. Dellarocas and J.A. Rodriguez-Aguilar. A knowledge-based methodology for designing robust multi-agent systems. Proc. First International Conference on Autonomous Agents and Multiagent Systems (AAMAS), Bologna, Italy, July 2002, page 661. (18% acceptance ratio)

C. Dellarocas. Goodwill Hunting: An Economically Efficient Online Feedback Mechanism for Environments with Variable Product Quality. Workshop on Agent Mediated Electronic Commerce IV: Designing Mechanisms and Systems, July 2002, Bologna, Italy (part of AAMAS 2002). Published as Agent-Mediated Electronic Commerce IV. Designing Mechanisms and Systems, Padget, J., Shehory, O., Parkes, D., Sadeh, N., and Walsh, W. E. (Eds.) Lecture Notes in Computer Science 2351, Springer Verlag, 238-252.

C. Dellarocas. Analyzing the economic efficiency of eBay-like online reputation reporting mechanisms. Proceedings of the 3rd ACM Conference on Electronic Commerce, Tampa, FL, October 14-16, 2001. (22% acceptance ratio)

C. Dellarocas. Mechanisms for coping with unfair ratings and discriminatory behavior in online reputation reporting systems. Proceedings of the 21 International Conference on Information Systems (ICIS), Brisbane, Australia, December 2000. (15% acceptance ratio)

C. Dellarocas. Immunizing online reputation reporting systems against unfair ratings and discriminatory behavior. Proceedings of the 2 ACM Conference on Electronic Commerce, Minneapolis, MN, October 17-20, 2000. (19% acceptance ratio)

C. Dellarocas, M. Klein and J.A. Rodriguez-Aguilar. An exception-handling architecture for open electronic marketplaces of contract net software agents. Proceedings of the 2 ACM Conference on Electronic Commerce, Minneapolis, MN, October 17-20, 2000. (19% acceptance ratio)

C. Dellarocas and M. Klein. An Experimental Evaluation of Domain-Independent Fault Handling Services in Open Multi-Agent Systems. Proceedings of the 4 International Conference on Multi-Agent Systems (ICMAS-2000), July 2000, Boston, MA. (20% acceptance ratio)

C. Dellarocas. Contractual Agent Societies: Negotiated shared context and social control in open multi-agent systems. Workshop on Norms and Institutions in Multi-Agent Systems, co-located with the 4 International Conference on Autonomous Agents (Agents-2000), Barcelona, Spain, June 2000.

C. Dellarocas and M. Klein. Designing robust, open electronic marketplaces of contract net agents. Proceedings of the 20 International Conference on Information Systems (ICIS), Charlotte, NC, December, 1999. (21% acceptance ratio)

C. Dellarocas and M. Klein. Civil Agent Societies: Tools for inventing open agent-mediated electronic marketplaces. Proceedings of the Workshop in Agent-Mediated Electronic Commerce (co-located with IJCAI’99), Stockholm, Sweden, July 1999.

M. Klein and C. Dellarocas. Exception Handling in Agent Systems. Proceedings of the Third International Conference on Autonomous Agents (Agents ’99), Seattle, Washington, May 1-5, 1999. (29% acceptance ratio)

C. Dellarocas and M. Klein. A Knowledge-Based Approach for Handling Exceptions in Business Processes. Proceedings of the 8th Workshop on Information Technologies and Systems (WITS’98), Helsinki, Finland, December 12-13, 1998. (Best Paper Nominee).

C. Dellarocas, M. Klein and H. Shrobe. An Architecture for Constructing Self-Evolving Software Systems. Proceedings of the 3 International Software Architecture Workshop, Orlando, Florida, November 1-2, 1998.

C. Dellarocas. Toward Exception Handling Infrastructures in Component-based Software. Proceedings of the International Workshop on Component-based Software Engineering, 20 International Conference on Software Engineering (ICSE), Kyoto, Japan, April 25-26, 1998.

C. Dellarocas. The SYNTHESIS Environment for Component-Based Software Development. Proceedings of the 8 International Workshop on Software Technology and Engineering Practice (STEP97), London, UK, July 14-18, 1997.

C. Dellarocas. A Coordination Perspective on Software System Design. Proceedings of the 9 International Conference on Software Engineering and Knowledge Engineering (SEKE97), Madrid, Spain, June 17-20, 1997.

C. Dellarocas. Towards A Design Handbook for Integrating Software Components. Proceedings of the 5 International Symposium on Assessment of Software Tools (SAST97), Pittsburgh, PA, June 2-5, 1997.

C. Dellarocas, J. Lee, T. W. Malone, K. Crowston and B. Pentland. Using a Process Handbook to Design Organizational Processes. Proceedings of the AAAI 1994 Spring Symposium on Computational Organization Design, Stanford, California, March 21-23, 1994. Published by the AAAI Press as Technical Report SS-94-07.

W. Weihl, E. Brewer, A. Colbrook, C. Dellarocas, W. Hsieh, A. Joseph, C. Waldspurger and P. Wang. PRELUDE: A System for Portable Parallel Software. Proceedings of 4th International PARLE Conference (Parallel Architectures and Languages Europe), Paris, France, June 15-18, 1992. Published as Springer Verlag Lecture Notes in Computer Science 605.

E. Brewer, C. Dellarocas, A. Colbrook and W. Weihl. Proteus: A High-Performance Parallel-Architecture Simulator. Proceedings of the 1992 ACM SIGMETRICS and PERFORMANCE 92 International Conference on Measurement and Modeling of Computer Systems, June 1-5 1992, Newport, Rhode Island, USA.

A. Colbrook, E. Brewer, C. Dellarocas and W. Weihl. An Algorithm for Concurrent Search Trees. Proceedings of the 1991 International Conference on Parallel Processing, August 12-16, 1991, University Park, PA. Vol. 3.

Book Chapters

C. Dellarocas. Designing Reputation Systems for the Social Web. In The Reputation Society: How Online Opinions Are Reshaping the Offline World. Hassan Masum and Mark Tovey (eds.) MIT Press, February 2012, 3-11.

C. Dellarocas, F. Dini and G. Spagnolo. Designing Reputation Mechanisms. Chapter 18 in Handbook of Procurement, N. Dimitri, G. Piga, G. Spagnolo (eds.), Cambridge University Press, 2007, 446-482.

C. Dellarocas. Reputation Mechanisms. Handbook on Information Systems and Economics, T. Hendershott (ed.), Elsevier Publishing, 2006, 629-660.

C. Dellarocas. Online Reputation Mechanisms. Chapter 20 in The Practical Handbook of Internet Computing. M. Singh (Ed.) Chapman & Hall/CRC, 2004.

C. Dellarocas. Building Trust On-Line: The Design of Robust Reputation Mechanisms for Online Trading Communities. Information Society or Information Economy? A combined perspective on the digital era, Doukidis, G., Mylonopoulos, N. and Pouloudi, N. (Eds.), Idea Book Publishing 2004, 95-113.

C. Dellarocas. Toward a Design Handbook for Integrating Software Components. Organizing Business Knowledge: The MIT Process Handbook, Malone, T. W., Crowston, K., and Herman, G.A. (Eds.), MIT Press, 2003, 109-128.

C. Dellarocas. A Coordination Perspective on Software Architecture. Organizing Business Knowledge: The MIT Process Handbook, Malone, T. W., Crowston, K., and Herman, G.A. (Eds.), MIT Press, 2003, 291-332.

C. Dellarocas and M. Klein. Designing Robust Business Processes. Organizing Business Knowledge: The MIT Process Handbook, Malone, T. W., Crowston, K., and Herman, G.A. (Eds.), MIT Press, 2003, 423-440.

C. Dellarocas. A Coordination Perspective on Software System Design. Organizing Business Knowledge: The MIT Process Handbook, Malone, T. W., Crowston, K., and Herman, G.A. (Eds.), MIT Press, 2003, 497-515.

C. Dellarocas and M. Klein. A Knowledge-Based Approach for Designing Robust Business Processes. Business Process Management: Models, Techniques, and Empirical Studies, Wil van der Aalst, Jorg Desel, Andreas Oberweis (eds.), Lecture Notes in Computer Science 1806, Springer-Verlag 2000, 50-65.

Patents

U.S. Patent No. 7,509,230 (March 24, 2009). Method for rating an entity.

U.S. Patent No. 7,017,146 (March 21, 2006). Computer system and computer implemented process for representing software system descriptions and for generating executable computer programs and computer system configurations from software system descriptions.

Canadian Parent No. 2,249,386 (June 27, 2003). Computer system and computer implemented process for representing software system descriptions and for generating executable computer programs and computer system configurations from software system descriptions.

Canadian Patent No. 2,156,917 (April 22, 2003). A computerized handbook of processes.

U.S. Patent No. 6,370,681 (April 9, 2002). Computer system and computer implemented process for representing software system descriptions and for generating executable computer programs and computer system configurations from software system descriptions.

US Patent No. 6,349,298 (February 19, 2002). Computer handbook of processes.

US Patent No. 6,070,163 (May 30, 2000). Computer handbook of processes.

European Patent No. 0692113 (October 14, 1998). A computerized handbook of processes.

US Patent No. 5,819,270 (October 6, 1998). Computer system for displaying representations of processes.

Working Papers

C. Dellarocas, Z. Katona, W. Rand. Media, Aggregators and the “Link Economy”: Strategic Link Formation in Content Networks.

A. al Hasan, C. Dellarocas, H. C. Lucas, Jr. And D. Yim. The Impact of the Internet and Online News on Newspapers and Voter Behavior.

E. Palme, M. Calin, J. Sutanto and C. Dellarocas. What Factors affect Article Click-through and User Retention Rates in Content Aggregators?